Exchanges and returns
We do our best to deliver all products to your satisfaction. However, sometimes things can go wrong.
If you are not satisfied with the product, you can exchange or return it within 14 days. Products must be returned in their original condition and with all labels attached. The product must not show any signs of use. We reserve the right to refuse returned goods that are suspected to be used or otherwise damaged through no fault of our own.
To take advantage of our exchange and return policy, please contact us at info@evie-melbourne.com We will then credit you the invoice amount within 14 days of receiving your exchange or return request, provided we have received the returned product in good condition.
Attention. Please first inform us of your wish to return an item before sending the return item. This will allow us to provide you with information about the return process and to complete the process successfully.
Your return must be provided with a tracking number. As the sender, you are always responsible for the return shipment.
Once we have received the items you have sent, we will refund the purchase amount to your account within 14 days.
Please note that returning your product is at your own expense and risk!
If you are not satisfied with the product, you can exchange or return it within 14 days. Products must be returned in their original condition and with all labels attached. The product must not show any signs of use. We reserve the right to refuse returned goods that are suspected to be used or otherwise damaged through no fault of our own.
To take advantage of our exchange and return policy, please contact us at info@evie-melbourne.com We will then credit you the invoice amount within 14 days of receiving your exchange or return request, provided we have received the returned product in good condition.
Attention. Please first inform us of your wish to return an item before sending the return item. This will allow us to provide you with information about the return process and to complete the process successfully.
Your return must be provided with a tracking number. As the sender, you are always responsible for the return shipment.
Once we have received the items you have sent, we will refund the purchase amount to your account within 14 days.
Please note that returning your product is at your own expense and risk!
